Customer Reviews

"Brilliant training - which I know will open all sorts of doors for my professional practice. Highly recommended"

"Alan was such an inspiring and engaging tutor. He took the time to ensure everyone understood and had a chance to participate and ask questions and checked in with me personally when I was struggling. I am very grateful for the opportunity to have worked with him and the rest of the group. I will use the skills and knowledge I have gained daily in my working life. The experience has been challenging but will be something I will always remember. Thank you!"

"As a team we have really enjoyed this experience. The changes this will bring to our business and culture are beyond great so thank you for that. I can't wait to put the new learnings into practice - thank you so much"

"The course was really insightful and taught me things I never knew. The content was structured and blended theoretical frameworks with practical application. The teacher demonstrated deep knowledge and using real life experiences helped bring the material to life. I left the course feeling confident to apply the mediation techniques at work."

"Throughout the whole process from initial enquiry to booking the course all my contact with TCM has been efficient and professional. Cameron has been a great help and no query was too much trouble. The course was well run and managed. Al the delegates gave positive feedback and we look forward to embedding mediation into our workplace culture."

"Dear Andi I wanted to thank you again for the very thorough and detailed investigation training you delivered to my colleagues and I. One of my aims from the training was to be able to use it to not just deal competently with an investigation, but also to prevent situations from progressing to a stage where such action is required. In that context, I have already called on it, twice in responding to staff and again responding to a patient complaint. The approach, guidance, language and legal detail is absolutely invaluable and above all, has hopefully helped the people I have encountered find resolution."

"“The course was professionally delivered, and the facilitator’s approach made a strong impression. Their depth of experience was clear and generously shared throughout the sessions. I appreciated the opportunity to ask questions and engage with real-life examples, which helped clarify some of the challenges I’ve been facing in my current investigations. The interactive format and practical insights pointed me in the right direction and boosted my confidence moving forward. Overall, it was a great experience, marked by professional conduct and a friendly, supportive atmosphere.”"

"The Advanced Investigation Skills course offered a comprehensive view of the investigation process, introducing insightful perspectives I hadn’t previously considered. I particularly valued the group work and team discussions, which enhanced collaborative learning. The explanation of key concepts—such as the 51% threshold and how to manage previous allegations in relation to new findings, was especially useful. Overall, the course significantly contributed to my growth in knowledge and helped me develop a more strategic approach to investigations"

"The session was a great opportunity to benchmark my knowledge, test our thinking and generate new ideas. The session was informative and thought provoking, with expert speakers and like-minded attendees."

"The Advanced Investigation Skills training from TCM is one of the best programmes I have ever been on. The trainer really knew their stuff and the content was engaging and interesting. A game changer for me."